Back End Loan Officer

Key Responsibilities:

1. Administrative Support:

• Manage and maintain accurate records of all company transactions and client interactions.
• Prepare and process documents, contracts, and reports.
• Handle correspondence, emails, and phone calls related to back office operations.

2. Data Management:

• Enter and update data in the company’s CRM and other databases.
• Ensure the accuracy and completeness of data records
• Generate reports and provide data analysis as needed.

3. Coordination:

• Coordinate with the front office, sales, and other departments to ensure seamless operations.
• Assist in scheduling and organizing meetings, appointments, and events.
• Support the logistics and inventory management processes.

4. Customer Support:

• Assist in handling customer inquiries and issues that require back office intervention.
• Ensure timely resolution of customer complaints by coordinating with relevant departments.
• Provide support to the customer service team as needed.

5. Compliance and Documentation:

• Ensure all company processes and activities comply with internal policies and regulatory requirements.
• Maintain confidentiality and security of company and customer information.
• Prepare and maintain detailed documentation of back office procedures.

6. Process Improvement:

• Identify areas for process improvement and efficiency enhancement.
• Implement best practices for back office operations.
• Participate in training sessions and workshops to enhance skills and knowledge.

Qualifications:

 Skills:

• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Proficiency in using Microsoft Office and CRM software.
• Good communication and interpersonal skills.

Preferred Attributes:

• Experience in data management and analysis. 
• Knowledge of financial products and services. 
• Ability to work independently and as part of a team.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section