Branch Manager, Car Logbook Loans- Mbale

We are looking to hire Managers for our Car Logbook Loan.

Qualifications, Skills and Experience:

• A bachelors degree in any discipline from a recognized university.
  
• Prior experience in a microfinance institution.
  
• Excellent knowledge of operations in a fast-paced environment.
  
• Strong leadership capabilities, high confidence, and the ability to establish effective communication with others.
  
• Result-oriented and focused on developing and influencing others.
  
• Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
  
• Customer-focused with strong customer care skills.
  
• Excellent interpersonal, problem-solving, and analytical skills.
  
• Self-motivated and able to demonstrate a drive for results with a professional approach.
  
• Proven report-writing and presentation skills.
  

How to Apply:

All suitably qualified and interested candidates should send their applications and up-to-date CVs to careers@mogo.co.ug with the subject “Branch Manager – Cars”

• Recruit and onboard new agents to ensure a skilled workforce.
  
• Conduct training sessions to familiarize new hires with company policies and procedures.
  
• Oversee the entire loan processing workflow, ensuring all documentation is accurate and complete.
  
• Monitor the progress of loan applications to ensure timely issuance.
  
• Work closely with the sales agent team leader to enhance the performance of sales agents.
  
• Facilitate communication between sales and support teams to effectively address client needs.
  
• Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities.
  
• Provide ongoing training and coaching to improve team skills and knowledge.
  
• Conduct regular performance reviews and feedback sessions.
  
• Handle customer inquiries and complaints, ensuring a high level of service.
  
• Escalate complex issues as necessary to maintain customer satisfaction.
  
• Set clear targets for the branch team and monitor progress toward achieving them.
  
• Implement strategies to drive sales and improve overall branch performance.
  
• Prepare end-of-month, weekly, and daily reports on branch performance, loan processing metrics, and team achievements.
  
• Maintain accurate records of all branch documentation, including client paperwork.
  
• Identify areas for improvement in branch operations and implement changes as needed.