Branch Supervisor

 Key Responsibilities:

1. Operational Management:

   • Ensure smooth daily operations of the branch, including member services, cash management, and administrative tasks.
   • Implement and monitor compliance with policies, procedures, and regulations.
   • Oversee the preparation and submission of accurate branch reports.

2. Business Development:

   • Develop and implement strategies to attract new members and retain existing ones.
   • Promote our products and services to meet the financial needs of members.
   • Identify and pursue opportunities for growth within the community.

3. Team Leadership:

   • Supervise, mentor, and motivate branch staff to achieve performance targets.
   • Conduct regular performance appraisals and identify training needs for staff development.
   • Foster a collaborative and professional work environment.

4. Financial Management:

   • Oversee the branch budget and ensure financial targets are met.
   • Monitor branch loan portfolio, ensuring timely disbursements and collections.
   • Manage risks, including delinquency and fraud, to safeguard the company’s assets.

5. Customer Relations:

   • Maintain high levels of member satisfaction by addressing inquiries, complaints, and feedback promptly.
   • Build strong relationships with members and the community to enhance the company's reputation.

6. Compliance and Risk Management:

   • Ensure branch adherence to all company policies, financial regulations, and industry standards.
   • Conduct regular risk assessments and implement mitigation measures.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• At least 2-5 years of experience in SACCOs, microfinance, or banking, with 2 years in a leadership or supervisory role.
• Strong knowledge of financial services, lending, and deposit mobilization.
• Excellent understanding of SACCO operations and regulatory requirements.

Key Competencies:

• Leadership and team management skills.
• Strong interpersonal and communication abilities.
• Analytical and problem-solving skills.
• Customer-centric approach.
• Proficiency in financial management and reporting tools.
• Ability to work under pressure and meet deadlines