Call Centre Officer
Yopsa Financial Services LTD
Admin & Office
Job Summary
The Operations Department at Yopsa Microfinance comprises of the Call Centre Officer position which involves handling financial transactions, providing excellent customer service, and ensuring smooth operations within the microfinance institution.
- Minimum Qualification : Diploma
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Location: Fort Portal, Uganda
Company: Yopsa Microfinance
Employment Type: Graduate Trainee (3 Months)
Job Overview:
The Operations Department at Yopsa Microfinance comprises of the Call Centre Officer position which involves handling financial transactions, providing excellent customer service, and ensuring smooth operations within the microfinance institution.
Responsibilities:
- Handle inbound and outbound customer calls.
- Provide detailed information about Yopsa Microfinance products and services.
- Address customer inquiries, resolve complaints, and ensure timely follow-ups.
- Maintain and update customer records.
- Provide feedback to management regarding customer concerns and improvement area
Requirements:
- Recent graduate (2022 to date) with a degree or diploma in Business, Finance, Accounting, Marketing, or a related field.
- Strong communication and interpersonal skills.
- Ability to handle customer concerns professionally and efficiently.
- High attention to detail and excellent problem-solving abilities.
- Passionate about working in the microfinance sector.
Program Details:
- Duration: 3 Months Graduate Trainee Program.
- Location: Fort Portal, Uganda.
- Retention: Best performers will be considered for permanent positions.
- Remuneration: Unpaid training program with a stipend provided for basic expenses.
How to Apply:
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