Chief Operations Officer

Key Outputs and Performance Indicators

• Strategic Planning – Ensure effective control and operational strategy aligned with the institution's mission and vision.
• Strategy Implementation – Oversee the rollout and continuous review of strategies.
• Policy & Procedure Formation & Implementation – Develop policies and procedures that align with best practices and meet all regulatory standards.
• Oversight of Functions – Implement effective control measures to minimize errors, fraud, and exceptions.
• Operational Efficiency & Business Performance – Optimize operations, manage costs effectively, and enhance overall business performance.
• Public Image Management – Maintain a positive public image.

Problem solving and decision-making:

• All operational issues at management level as mandated by the MD

• Approve some expenditure based on budgeted amounts

• Relevant Policy reviews, formulation and implementation

• Analyse information and data points to ensure that processes and employees are bolstering overall performance.

Education Requirements, Skills and Experience

• A relevant undergraduate or postgraduate degree in a business-related field

preferably a Bachelor of Commerce, Business Administration or Information Technology.

• Possess professional qualifications in banking, accounting or financial management; and Membership of a relevant professional body.

• A minimum of ten years’ experience in providing financial, banking and/or credit management services, five of which must be at a Senior Management level with a demonstrated track record in delivering strategic initiatives;

Additional Skills

• Be a strong and visionary leader with a demonstrated track record in developing and implementing business and financial strategic initiatives;

• Possess highly developed interpersonal, communication and negotiation skills with the ability to network and develop strong business relationships;

• Be innovative, with the ability to identify and harness new and existing opportunities to grow the business;

• Be an effective team leader and player with the ability to create and drive a high- performance culture;

• Possess excellent managerial and organizational development skills with the ability to provide focused leadership; and

• Be a charismatic individual who commands presence, demonstrates sound

decision-making and judgement capabilities, integrity, resilience and self-drive.

Communication and Working Relationships

External

• Regulatory authorities – for reporting, inputs and guidance

• Clients - Business Relationships

Internal

• MD for day to day management of the Bank

• Board of Directors - Strategic management of the Bank

• Senior Management – Performance management and day to day running of the Institution

• All staff – During quarterly staff meetings and other forums