Collections Officers

SimplePay Capital is looking for motivated and goal-oriented individuals to join our team as Collections Officers. In these roles, you will play an integral part in managing and expanding the loan portfolio, providing excellent customer service, and ensuring customer retention in line with company standards.

Collections Officer Responsibilities:

• Loan Repayment Monitoring: Track loan repayment schedules and ensure payments are made on time and in full.
• Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults.
• Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive.
• Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss.
• Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management.
• KYC & Due Diligence: Ensure that clients undergoing collections are thoroughly vetted and that their information is up-to-date.
• Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment or loan management.
• Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management.

Overall Shared Responsibilities:

• Teamwork & Collaboration: Work closely with the Branch Manager and team members to ensure smooth loan management and collection processes.
• Market Intelligence: Provide valuable insights into customer behavior, market trends, and potential risks to inform business strategy and decision-making
• Compliance: Adhere to all company policies, regulatory requirements, and ethical standards in loan processing and collections.
• Performance Metrics: Meet and exceed targets for loan disbursement, collections, and customer satisfaction.

Qualifications & Skills:

• A Bachelor’s degree or relevant certification in business, finance, or a related field.
• Strong computer literacy and fluency in English (both written and verbal).
• Flexibility to relocate as required.
• Strong attention to detail and a target-driven approach.
• Self-motivated, proactive, and able to work effectively both independently and in a team environment.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section