Country Manager- Uganda

ShipShap is a fast-growing tech startup that is on a mission to build the future of eCommerce by redefining the shipping software layer in Africa and the Middle East.

We connect merchants to world-class shipping carriers around the globe through one API and dashboard. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available. We provide our e-commerce businesses, marketplaces and platforms with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

Your core responsibilities will include:

• Sales/Operational Leadership: Provide strategic direction and leadership to the sales and operational teams, ensuring alignment with the company's overarching goals and objectives.
• Sales Optimization: Identify opportunities for process improvement and efficiency gains across all sales functions, from order fulfillment to inventory management.
  
• Vendor and Partner Management: Cultivate and maintain strong relationships with key vendors and partners to optimize service levels, negotiate contracts, and drive operational excellence.
  
• Team Development: Recruit, train, and mentor a high-performing operational team, fostering a culture of collaboration, accountability, and continuous improvement.
  
• Performance Monitoring: Develop and implement metrics and key performance indicators (KPIs) to monitor the performance of operational processes and teams, and drive accountability for results.
• Compliance and Risk Management: Ensure compliance with all relevant regulations and industry standards, and develop strategies to mitigate operational risks effectively.
  

We are looking for someone with:

Core requirements to perform responsibilities:

• Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
• Strong knowledge of the eCommerce and shipping market in Africa.
• Able to lead and scale up 10x a cross-functional team.
• Able to build HR, Finance and Ops functions.
• Working knowledge of data analysis and performance/operation metrics.
• Excellent interpersonal, written and verbal communication skills.
• High attention to detail even under pressure and tight deadlines.

Bonus points/nice to have

• Work experience with eCommerce and/or logistics in Africa/Middle East.
• MBA degree

Who we are:

Our mission is to empower eCommerce merchants by building the software infrastructure required for world-class shipping services. We are striving to be the global API standard for shipping services.

We show up for our mission by:

• Starting with Why.
• Moving fast and shipping things.
• Assuming good intent.
• Keeping things transparent - we are open with others and ourselves.
• Learning fast and deep
• Not reinventing the wheel.

We pride ourselves on:

• Having low ego - we are humble, self aware & respectful.
• Being empathetic and showing compassion.
• Staying adaptable - we are innately curious and constantly learning and changing.
• Being remarkable - we are resourceful and effective.

The ShipShap Team and how we enable success

Our team is made up of smart, passionate, and kind individuals working together to build a world-class company. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures.

We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of your work and getting quick feedback.

Why join us?

We have ambitious goals. Our mission is to power innovators in shipping, globally, and we’re well on our way there. You’ll join at a very exciting part of the journey, and your contribution over the next few years will directly and visibly impact ShipShap’s global success. Our team is incredibly friendly and collaborative. If you care about solving challenging problems with people you enjoy being around, this is the place for you.