Credit Officer

Job Overview:

The Credit Officer is responsible for evaluating, processing, and monitoring loan applications to ensure that the organization’s credit products are delivered effectively and efficiently. This role involves assessing the creditworthiness of clients, managing loan disbursements, and ensuring timely repayments while maintaining high-quality customer relationships.

Key Responsibilities:

1. Loan Application Assessment

1. Receive and review loan applications from prospective clients.
2. Conduct thorough background checks and credit assessments to determine client eligibility.
3. Analyze financial data, including income, expenses, and repayment capacity.
4. Verify collateral or guarantor details when required.

2. Loan Disbursement

• Approve loan applications that meet the organization's lending criteria.
• Prepare and ensure accurate documentation of loan agreements.
• Facilitate timely loan disbursements to clients while adhering to organizational policies and procedures.

3. Loan Monitoring and Recovery

• Track and monitor loan repayments to ensure timely collections.
• Identify and address repayment issues promptly to minimize delinquencies.
• Work with defaulting clients to develop repayment plans and resolve arrears.
• Maintain a high-quality loan portfolio by adhering to risk management standards.

4. Customer Relationship Management

• Build and maintain strong relationships with clients to foster trust and loyalty.
• Provide financial literacy education to clients, including responsible borrowing practices.
• Address client inquiries, complaints, and concerns in a professional and timely manner.

5. Market Research and Insights

• Conduct community outreach to identify potential clients and new market opportunities.
• Gather insights on customer needs, local economic conditions, and competitor activities.
• Provide feedback to management for the development of new or improved financial products.

6. Reporting and Documentation

• Maintain accurate and up-to-date records of all loan transactions and client interactions.
• Prepare regular reports on loan performance, repayment trends, and portfolio quality.
• Ensure compliance with organizational policies and regulatory requirements in all credit operations.

Qualifications and Skills:

• Bachelor’s degree in finance, business administration, economics, or a related field.
• Proven experience in credit evaluation, loan processing, or related roles in the microfinance or financial sector.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in financial analysis and basic accounting principles.
• Familiarity with loan management systems and CRM tools.
• High level of integrity, professionalism, and ethical standards.
• Ability to work independently and meet targets in a fast-paced environment.

Key Performance Indicators (KPIs):

• Number of loan applications processed and approved.
• Loan disbursement and portfolio growth targets achieved.
• Portfolio at Risk (PAR) and default rates.
• Client satisfaction and retention rates.
• Timeliness and accuracy of loan documentation and reporting.

Work Environment:

• Predominantly field-based, requiring regular visits to clients in their businesses or communities.
• Office work to handle documentation, reporting, and client meetings.
• Flexible working hours to meet client needs and repayment schedules.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section