Credit Officer

About EarthEnable:

EarthEnable is transforming how people live by making homes healthier for families across rural Rwanda, Kenya and Uganda and helping to reduce the polluting impact of the building industry on the environment. Most Ugandans live in homes with dirt floors that are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g., reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it and is a huge contributor to global pollution.

To counter the environmental and affordability issues surrounding concrete, EarthEnable has spent the past 8+ years developing and selling high-quality, earthen floors and plasters that are 50% cheaper than concrete with 90% less embodied energy.

About the Role:

We are seeking a Credit Officer to support the company in ensuring timely collection of payments from clients within the districts of Jinja, Mbale, or Iganga. The role will involve managing payment plans, following up with clients to recover outstanding payments, and maintaining strong customer relationships while ensuring financial obligations are met. The ideal candidate will be a self-starter who can work in the field to achieve their goals.

Key Responsibilities:

• Follow up with clients to recover overdue payments in a timely and professional manner.
• Develop and manage payment plans for clients who may require flexibility in repayment.
• Maintain accurate records of communications and agreements with clients regarding payment statuses.
• Collaborate with relevant teams to ensure smooth coordination of payment collection efforts.
• Handle minor payment disputes and escalate major issues as necessary. 
• Ensure compliance with EarthEnable's credit policies and procedures.

Qualifications:

• Bachelor's degree in Finance, Business Administration, Economics, or any related field (fresh graduates are encouraged to apply).
• 0-2 years of experience in credit management, debt recovery, or a related role is an added advantage.
• Previous experience working in a field role or interacting directly with clients is preferred.
• Familiarity with rural settings and the ability to work independently within designated districts.

Nice-to-Have Qualifications:

• Excellent communication skills.
• Strong negotiation and persuasion abilities.
• Customer relationship management.
• Organizational skills to handle multiple client accounts.
• Problem-solving mindset for handling minor disputes.
• Effective time management, especially in a field-based role.

Deadline: 25th October 2024