1 month ago
Customer Care Officer
Yopsa Financial Services LTD
Customer Service & Support
Banking, Finance & Insurance
Confidential
Easy Apply
Job Summary
The Customer Care Officer will provide frontline customer support, ensuring a smooth and positive client experience.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Location: Fort Portal, Bunyangabu
Reports To: Customer Service Manager
Job Summary:
The Customer Care Officer will provide frontline customer support, ensuring a smooth and positive client experience.
Key Responsibilities:
- Greet and assist walk-in customers with inquiries.
- Respond to emails, calls, and social media inquiries professionally.
- Educate customers on available financial products and services.
- Handle complaints and escalate issues when necessary.
- Maintain accurate customer service records.
Qualifications & Skills:
- ● Diploma or Bachelor’s degree in Customer Service, Business, or related fields.
- ● 1+ year of experience in customer service within the banking or microfinance
- sector.
- ● Strong communication and problem-solving skills.
- ● Ability to handle multiple tasks efficiently.
How to Apply:
All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section
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