Customer Finance Operations Manager

The Customer Finance Operations Manager will be fundamental to the successful implementation of our Customer Finance Strategy and in achieving our ambitious goals. S/he will work cross-functionally with a wide range of teams acting as the “eyes, ears and mouth” of the Customer Finance team. They’ll work extremely closely with the Commercial and Customer Experience to support in effectively carrying out Customer

Finance related work by building out operational processes, systems and tools and making sure the right people get training and support to perform their role in the credit cycle and customer account management. They will work with the Head of Customer Finance and the Global team to ensure application of operational best practices across the credit cycle. They will also lead (from the Customer Finance side) the implementation and operationalization of new processes and innovations that come out of pilots run by the Customer Finance team.

Requirements

• Minimum University degree in Economics, Banking, Finance, Accounting, or related field
  
• 4+ years’ work experience analytics, credit support or similar, particularly in sectors like Retail financial services or any related field.
  
• Experience in working directly with commission-based agents will be an advantage
  
• Strong interpersonal skills with high degree of clarity in communication.
  
• Experience in delivering training to large groups; designing the material, coordinating the participants and venue, facilitating the session, and following up with the participants for assessment.
  
• Ability to generate new ideas and bring them through to implementation in a structured way.
  
• Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable, scalable enterprise.
  
• Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa.
  
• Commitment to spending time in the field to support and mentor field teams.