Customer Growth Specialist - Uganda

Education and Experience

• Bachelor’s degree in Business Studies, Social Sciences, or a related field from an accredited institution (or equivalent experience).

• At least 5+ years of experience in program sales, business development, or a related field.

• Strong project management skills to monitor and manage the business development process from lead generation to closure.

• Familiarity with business learning programs and SME development.

• Experience using Zoho or other CRM systems is highly desirable.

Sales and Recruitment

• Develop and implement sourcing strategies to drive sales and recruit participants for AMI’s impact programs.

• Identify and engage potential candidates for the CapPlus BDS for Ghana MSMEs Program and other AMI initiatives.

• Conduct outreach activities, including cold calls, emails, social media engagement, and participation in networking events, to generate leads.

Relationship Building

• Build and maintain strong relationships with stakeholders, including entrepreneurs, business leaders, industry associations, and partner organizations.

• Serve as a liaison between AMI and prospective participants, providing clear and detailed information about program benefits, requirements, and application processes.

Enrollment Management

• Oversee the end-to-end enrollment process, from initial contact to program admission, ensuring a seamless and professional experience.

• Collaborate with the marketing and communications team to design and execute promotional materials and campaigns that attract high-quality applicants.

Strategy Implementation

• Contribute to the development and refinement of regional recruitment strategies to meet and exceed enrollment targets.

• Analyze market trends, competitor activities, and participant feedback to continuously improve recruitment strategies.

Data Management and Reporting

• Maintain accurate records of recruitment activities and interactions in AMI’s CRM system.

• Prepare regular reports on recruitment metrics, progress toward targets, and actionable insights from the field.