Customer Relations Officer - Gulu

Requirements

• At least a Diploma or equivalent qualification in Customer relations, Sales, Marketing, or any business related field.
  
• Proven experience in Telemarketing or similar role preferably in renewable energy.
  
• Recommendation and Residence letter from LC 1 Office.
  
• Excellent communication, interpersonal, and negotiation
  
• Proven ability to achieve targets and deliver results consistently
  
• Self-motivated, proactive, and able to work independently
  
• Results-driven with the ability to focus on achieving set objectives and goals.
  
• Must be a native of the location applied for.
  
• Ability to speak and communicate in the local language he/she is applying for.
  
• Willingness to travel frequently and work flexible hours
  

• Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using  CRM system
  
• Contact assigned new customers to welcome them to African Clean Energy.
  
• Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
  
• Daily review and report the operations of the customer calls with CFM.
  
• Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
  
• Resolve incorrect contact details and update with the correct information
  
• Conduct customer training for stove usage
  
• Conduct customer training for payment model
  
• Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
  
• Review the outcomes of the satisfaction and survey calls and report to CFM
  
• Any other tasks assigned deemed necessary by management.