Customer Service Executive

Customer Inquiries & Information Provision:

• Serve as the first point of contact for clients and potential customers, providing accurate information about Buildnet Uganda’s condominiums, pricing, features, availability, and payment plans.
  
• Respond to client inquiries through various communication channels (e.g., phone, email, online chat, and in-person).
  
• Understand customer needs and provide tailored recommendations on available properties, guiding them through the selection process.
  
• Educate clients on Buildnet Uganda’s sales process, project timelines, and contractual obligations.
  

Customer Support & Relationship Management:

• Build and maintain strong relationships with current and prospective clients, offering personalized support throughout the purchasing process.
  
• Address customer concerns, issues, and complaints in a professional, timely, and efficient manner, ensuring customer satisfaction and resolution of any challenges.
  
• Follow up with clients after their initial inquiries or transactions to ensure satisfaction and offer further assistance.
  
• Coordinate with the sales, legal, and construction teams to ensure smooth communication and timely updates to clients regarding their purchases or projects.
  

Sales Support:

• Assist the sales team in facilitating the purchase process by providing necessary customer details and ensuring all relevant information is captured accurately.
  
• Help schedule property viewings, meetings, and consultations for clients with the sales team.
  
• Maintain customer records and manage databases to track customer interactions, inquiries, and status updates on property sales or construction projects.
  
• Support the sales team in achieving sales targets by promoting properties and assisting with closing deals.
  

Customer Feedback & Satisfaction Monitoring:

• Regularly collect feedback from customers regarding their experience with Buildnet Uganda’s services and use this information to improve processes.
  
• Conduct customer satisfaction surveys and ensure timely follow-up to resolve any issues or concerns.
  
• Analyze customer feedback and collaborate with the relevant departments to improve customer service procedures and overall client satisfaction.
  

Handling Documentation & Administrative Support:

• Assist with the preparation and management of customer-related documents, such as contracts, invoices, payment receipts, and other relevant paperwork.
  
• Ensure that client records are updated regularly, and maintain confidentiality in handling sensitive client information.
  
• Coordinate with the finance and legal departments to ensure that documentation is accurate and in compliance with company policies.
  

Problem Resolution & Escalation:

• Handle challenging customer situations with professionalism, taking ownership of issues and ensuring prompt resolution.
  
• Identify patterns in customer complaints or issues and work with relevant departments to address recurring problems or inefficiencies.
  
• Escalate complex or unresolved issues to the Customer Service Manager or other senior staff members when necessary.
  

Administrative & General Support:

• Provide general administrative support to the customer service department, such as scheduling meetings, organizing documents, and preparing reports.
  
• Stay informed about current property listings, construction updates, and company policies to provide accurate and up-to-date information to customers.
  
• Assist in managing the company’s customer service processes, ensuring that the department operates efficiently and effectively.