1 month ago
Job Summary
Responsible for handling customer inquiries and complaints through various channels, providing product and service information. Maintaining detailed service records and tracking the progress of problem resolution. Establishing and maintaining good customer relationships and improving customer satisfaction.
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Job responsibilities:
- Handling customer inquiries: Answer customer questions and provide information about the company's products and services through phone, email or online chat.
- Solving complaints and problems: Handling customer complaints, solving service problems, and ensuring customer satisfaction.
- Recording and tracking: Recording customer interactions, maintaining detailed service records, and tracking the progress of problem resolution.
- Providing after-sales support: Handling after-sales service requests such as order changes and refunds.
- Maintaining customer relationships: Establishing and maintaining good customer relationships and improving customer loyalty and satisfaction.
Job requirements:
- Educational background: High school or college degree.
- Experience requirements: Experience in customer service or similar positions is preferred.
- Skill requirements: Good communication skills and problem-solving skills, able to handle pressure.
- Personal qualities: Patience and empathy, able to understand customer needs and provide satisfactory solutions.
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