FACILITY MANAGER - BWEYALE KITARA MEDICAL CENTRE

Duties and Responsibilities 

1.     Operational Management

• Oversee daily operations to ensure the facility runs smoothly and efficiently.
• Manage the allocation of resources such as staff, equipment, and supplies to meet patient care needs.
• Implement and refine processes to improve patient care and operational efficiency of the facility.
• Support and supervise department heads in the day-to-day operations of the facility.
• Work with the medical staff to ensure patients receive high-quality care
• Create clear workplans and monitor staff and health facility performance
• Spearhead preparation of accurate and timely reports.
• Assess market conditions and patient needs to make informed decisions about service offerings and expansion.
• Build and maintain relationships with the community, including patients, local organizations, and government agencies.
• Manage the Facilities public image and communication strategies, including handling media inquiries and public announcements.
• Work with the Operations Director to develop a clear staff structure and staffing strategies for the facility that will drive long-term performance and provide clear reporting structure for the team

2.     Financial and Procurements Management

• Develop and over see the Facilities budget, including monitoring expenses and revenue.
• Prepare and analyses reports for the facility.
• Oversee billing, and collections to optimize revenue and minimize financial risk.
• Work with the Operations Director and Country team to develop annual budgets and strategies for the facility.
• Ensure financial integrity of the health facility, and rigorously maximize cost efficiency across all departments.
• Drive revenue at the facility through the development of marketing initiatives, and community engagement that promotes the facility’s services.
• Work with the Finance Director to ensure there is complete and accurate inventory of medicines and supplies at the medical centre, monitor and supervise their usage.
• Work with the procurement committee to forecast needs and purchase equipment and supplies for the facility.

3.     Human Resource Management

• In conjunction with the HR Manager, recruit, hire, and train facility staff, including physicians, nurses, and administrative personnel.
• In conjunction with the HR Manager address staff concerns, manage performance evaluations, and implement professional development programs.
• Ensure adherence to labour laws and regulations, including fair labour practices and workplace safety.
• Work with the HR unit to recruit and onboard new staff, ensuring that staff understand, and are a good fit, for the organization’s mission and culture.
• Conduct annual performance reviews for all direct reports with support from the HR department.

4.     Quality and Patient Care

• Ensure that facility practices adhere to established standards and protocols for patient care.
• Monitor and improve patient satisfaction and address any concerns or complaints.
• Ensure compliance with healthcare regulations and standards, including accreditation requirements.
• Ensure all medical and administrative policies and procedures are followed.

5.     Technology Management

• Support the integration of new technologies and practices to enhance patient care and operational efficiency.
• Oversee the implementation and management of electronic medical records (EMR) and other health IT systems.
• Ensure the security and confidentiality of patient information and compliance with data protection regulations.

6.     Regulatory Compliance

• Ensure that the facility maintains copies of necessary MOUs, licenses and certifications.
• Implement risk management strategies to protect the facility from legal and financial liabilities.
• Ensure that the facility remains fully compliant with all national and local regulations

BEHAVIOURAL COMPETENCIES (our Values in Practice)

Service:

• Demonstrates a positive and supportive attitude towards patients and business partners.
• Develops new and innovative solutions to improve clinical/business processes.
• Ability to proactively solve problems in response to internal and external customer needs.

Humility:

• Seeks out feedback and applies it to make improvements, develop plans and implement strategies that help the organization meet its objectives.
• Learns from mistakes.
• Demonstrates respect for others by listening, collaborating, and affirming team contributions.

Integrity:

• Honest, encourages openness and transparency. 
• Demonstrates reliability and trustworthiness.
• Takes responsibility and accountability for actions.

Empowerment:

• Fosters customer relationships based on mutual trust and respect. 
• Upholds patient autonomy and informed decision making.

Love:

• Emphatic and compassionate
• Proactively manages conflict through dialogue and negotiation.

Dignity:

• Values and practices fair and equal treatment of others (regardless of ethnicity, gender, and social status).

Qualifications, experience, and competencies:

The ideal candidate will;

• Hold a minimum of a degree in health administration, health services management or business administration.
• Have a minimum of 3 years of progressively increasing responsibility in managing medical services. Post-graduate diploma in human resource management or public administration and management would be an added advantage.
• Should have demonstrated leadership skills and experience in working collaboratively with internal and external stakeholders.
• Ability to effectively lead a team consisting of people with different technical and cultural backgrounds, including the ability to facilitate relationships, interact effectively with clients and colleagues, and to model professionalism and ethics.
• The candidate will also have excellent organizational, analytical, information technology and communication skills.
• Demonstrated ability to deliver results and meet all agreed deliverables.
• Be ready to work in a challenging and multitasking environment.