Field Officer

Requirements

• Language requirement: Sudanese Arabic (mandatory). Other preferred languages: Juba Arabic, Dinka, Nuer.
  
• Previous working experience in Humanitarian sector ( at least 1 year)
  
• Computer and mobile device data entry ability or experience (Taro works, commcare, Salesforce, Google suit package )
  
• Empathy, honesty, and the highest standards of integrity
  
• Strong interest in advancing the distinctive values and mission of GiveDirectly
  
• Patience and good judgment in resolving recipient problems
  
• Possess at minimum a diploma and/or degree in relevant fields
  
• Previous working experience in the field with vulnerable communities (1-2 years minimum)
  
• Physical fitness and ability to cope with difficult weather conditions or terrain
  

Census team

• Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
  
• Explain GiveDirectly’s program to eligible households
  
• Meet with the village elder and guides to understand village boundaries
  
• Coordinating with team members, visit every household in the village, excluding none
  
• Complete census surveys using TaroWorks with accurate data
  

Registration team

• Provide cell phones and SIM cards as necessary
  
• Ensure someone in the household is ready to operate the phone to access transfers
  
• Identify and eliminate ineligible households
  
• Complete surveys using Taroworks with accurate data
  
• Reinforce information about GiveDirectly’s program to eligible households
  
• Explain safety and readiness information to recipients
  
• Ensure someone in the household is ready to operate the phone to access transfers
  
• Identify and eliminate ineligible households
  
• Complete surveys using Taroworks and Commcare with accurate data
  

Follow-up team

• Follow up surveys: call recipients and administer a survey over the phone to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems; in some cases, may need go to the field administer the follow-up survey
  
• Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
  
• Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call the recipients and advise them on how to register
  
• Adverse Events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.
  

A Field Officer will be a member of one of these teams and may rotate between them depending on the organization’s needs.