Hospital Manager

Job Details

Job Grade Level Senior Management Employee Category Senior Management

Department Administrative Sub-Department Administrative

Clinical/Non clinical Non-Clinical Patient Facing (Y/N) No

Job Summary (Main Purpose)

Responsible for managing the day-to-day administrative, clinical, financial, and personnel aspects of the hospital, ensuring that the facility is operating efficiently and effectively and that patients are receiving high-quality and safe care. The role involves strategic planning, financial management, staff supervision, and improving patient care quality.

Main Duties/Responsibilities

1. Operational Management

• Ensure smooth functioning of hospital departments (clinical and non-clinical).
• Implement hospital policies in the hospital, including SOPS and all protocols.
• Monitor and optimize resource utilization (staff, equipment, supplies).
• Oversee patient care services to ensure high-quality standards.

2. Financial Management

• Prepare and manage hospital budgets, financial reports, and cost-control measures.
• Monitor revenue cycles, billing, and reimbursement processes.
• Identify opportunities for cost reduction and revenue enhancement.
• Ensure compliance with financial controls, ensuring effective and full billing of all hospital patients for both cash and credit categories.
• Ensure cost of sales is efficiently controlled and managed as per set ratios
• Timely and Accurate stock-taking process at every month's end
• Accurate documentation of drug consumption and other monitoring tools

3. Human Resource Management

• Recruit, train, and supervise administrative and medical staff.
• Foster a positive work environment and resolve staff conflicts.
• Conduct performance evaluations and implement staff development programs.
• Ensure compliance with labor laws and hospital HR policies.

4. Compliance & Quality Assurance

• Ensure adherence to all company safety SOPS and guidelines including regulatory compliance.
• Implement quality improvement initiatives and standards set out by the company
• Monitor infection control, patient safety, and risk management protocols to be reported on a monthly basis

5. Strategic Planning & Business Growth

• Develop long-term strategies for hospital growth and service expansion.
• Collaborate with doctors, department heads, and stakeholders for operational efficiency.
• Represent the hospital in meetings, conferences, and public relations activities.
• Implement Marketing & business growth plans i.e., activation, client mapping, and conversion into actual patients, growth of direct invoicing clients attached to the facility
• Actualization of business products into sales – i.e, School clinics, site clinics, cash products, wellness products, etc.
• Manage Monthly, quarterly, and yearly budgets for marketing activities
• Ensure expansion of clinical hospital services

6. Patient & Stakeholder Relations

• Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training, and feedback.
• Address patient grievances and ensure high patient satisfaction levels.
• Maintain relationships with partners, insurers, and vendors.
• Promote community health programs and outreach initiatives.

Key Performance Indicators

• Patient satisfaction scores.
• Operational efficiency and cost management.
• Compliance with healthcare regulations.
• Staff retention and productivity.
• Patient satisfaction scores – % of feedback collection and set mechanisms for customer satisfaction
• Achievement of Business performance indicators, including revenue growth and compliance to financial budget
• Monitor and create expansion of new clinical specialties within the hospital
• Timely writing and submission of reports (financial, HR, customer care and operational) as required (weekly or monthly)
• Management of teams staffing including schedules, shifts and rotas to achieve staff productivity and efficiency.
• Level of staff adherence to expected standards of work/ level of disciplinary incidents or misconduct
• Timely submission and follow-up of invoices to clients and companies
• Operations – oversee the overall smooth running of the facilities including the general look and feel
• Human Resource – Achieve optimal effective utilization of resources within facilities to including resource sharing.
• Marketing and Business Development – At least 4 marketing activities per month and service expansion
• Control of cost of sales in line with revenue and Effective and Timely stock taking
• Culture, Process and Policies – Adhere to set policies and processes.

Key Relationships

Internal Contacts and purpose of interactions

• BU Leadership/Administration – Reports on hospital operations and performance metrics.
• Finance & Procurement Teams – Manages operational costs and resource efficiency.
• Clinical & Nursing Leadership – Supports patient care coordination and hospital workflows.
• Quality Assurance & Risk Teams – Ensures compliance with hospital regulations and service standards.

External Contacts and purpose of interactions

• Regulatory & Accreditation Bodies – Ensures hospital compliance and certification.
• Healthcare Suppliers & Vendors – Manages service contracts and procurement agreements.
• Corporate Clients & Insurance Providers – Collaborates on business growth and hospital partnerships.
• Public Health & Government Agencies – Engages in health policy development and sector reforms.

Key Skills and Competencies

Qualifications

Formal education required for competence in the job

• Bachelor’s or Master’s in Medicine, Healthcare Administration, or related field.

Experience
• 5+ years in hospital management/healthcare administration.

Knowledge & Technical Competencies

Registrations, Affiliations,

Professional Certifications

• Expertise in hospital operations, patient flow optimization, and resource management.
• Strong leadership and decision-making abilities.
• Financial and operational acumen.
• Knowledge of healthcare and quality standards.

Behavioural Competencies

• Strong leadership and problem-solving skills.
• High attention to operational efficiency, compliance, and patient experience.
• Ability to optimize hospital workflows and resource utilization.
• Excellent communication and cross-functional collaboration skills.

Please note that your Job / Service Objectives is not an exhaustive list of tasks and duties, but serves as a guideline for daily duties, which may evolve from time to time according to the business requirements.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section