Information Coordinator

Key Responsibilities:

Information Management:

• Collect, organize, and store company information, including meeting minutes, client files, and design specifications.
• Digitize client measurements for accurate record-keeping.
• Develop and maintain a system for efficient storage and retrieval of documents.

Client Relations:

• Proactively update clients on the progress of their designs, quotations, orders, and complaints.
  
• Offer exceptional customer care support, addressing client inquiries and concerns in a timely and professional manner.
• Conduct client surveys to gather feedback and identify areas for improvement.

Communication:

• Maintain open and effective communication with clients through various channels, including phone calls, emails, and in-person meetings.
• Utilize a ticketing system to track and manage client complaints.
• Ensure that all communication is timely, accurate, and professional.

Process Management:

• Implement and maintain efficient processes for information management and client relations.
• Coordinate with other departments to ensure smooth workflow and timely delivery of services.

Required Skills:

• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite and other relevant software  
• Ability to work independently and as part of a team
• Detail-oriented and accuracy-focused
• Customer service-oriented
• Confidence in speaking with clients and addressing their needs

Additional Requirements:

• Experience with ticketing systems and customer relationship management (CRM) software is preferred