IT User Support

Main duties and responsibilities:

• Sets up and configures desktop computers, peripherals, and accounts assigning security level; 
• Installs software and installs and repairs hardware and peripherals;
• Tests programs and new technology;
• Set up accounts, and workstations and monitor the performance of the Alpha MIS;
• Develop expertise to train staff on new technologies and added functionalities in the Alpha MIS;
• Provide ICT support to all UCU users in response to raised trouble tickets; 
• Carry out all preventive maintenance work for all University computers and associated office equipment;
• Maintains systems, databases, and web pages;
• Administers user accounts; 
• Designs, produces, and stores proper technical records of all repair, support work, and spares usage and provides timely feedback on these activities to the Senior Network Administrator;
• Assist with any ICT-related installation works as may be required from time to time;
• Be willing to travel to all UCU campuses when called upon; 
• Perform any other official duties as may be assigned by the supervisors.

Qualifications & Experience:

• Must have a Bachelor’s degree in Information Technology, Computer Science, or any other related field. A professional certification like (CCNA, MSCE, etc.) is an added advantage. 
• Must have at least two (2) years of working experience in a similar role
• Should demonstrate practical IT skills in areas like Windows Operating Systems and Linux Operating Systems 
• Administration-level skills for at least two (2) years with server operating systems
• Must be willing to be called upon to serve during non-conventional working hours