Lead Credit & Collection

Qualifications

•  Bachelor’s degree in business / commercial discipline. MBA added advantage.
  
• At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
  
• Experience in debt/credit control.
  
• Skills critical to the role:
  

• Communication & presentation skills, planning, organizing, multi-tasking.
  
• Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
  
• People Management, partner & Customer Interaction Management.
  
• Project Management.
  
• Negotiation Skills.
  
• Business Planning and Forecasting.
  
• Analytical skills – use of facts & data, problem solving/solution orientation.
  
• Excellent organizational, interpersonal, networking and execution/implementation skills.
  
• Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
  
•  Proficient in MS Office, especially excel.
  
• Ability to work long hours and work under pressure.
  
•  Ability to deliver through others with excellent powers of delegation.
  

• Collection of due amounts.
  
•  Account reconciliation and dispute resolution/ clean up.
  
• Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
  
• Ensure all customer paid amount has been allocated & booked.
  
• Ensure unbarring of customer account upon payment.
  
• Ensure correct credit limit in new and existing customers.
  
• Adherence to timely Net-Off.
  
• Ensure new and existing customers have credit limit as per the business rules (per segment).
  
• Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
  
• Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
  
• Identify and fix gaps existing in the current process.
  
• Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
  
• Verify security deposit for all corporate accounts is in place.
  
• Conduct monthly documented individual feedback sessions per team member per month.
  
• Maintain engagement between client and business.
  
• MIS reporting.