New
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Lead Credit & Collection

Airtel Uganda

Management & Business Development

Confidential
  • Minimum Qualification :

Job Description/Requirements

Qualifications

  •  Bachelor’s degree in business / commercial discipline. MBA added advantage.
  • At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
  • Experience in debt/credit control.
  • Skills critical to the role:
  • Communication & presentation skills, planning, organizing, multi-tasking.
  • Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
  • People Management, partner & Customer Interaction Management.
  • Project Management.
  • Negotiation Skills.
  • Business Planning and Forecasting.
  • Analytical skills – use of facts & data, problem solving/solution orientation.
  • Excellent organizational, interpersonal, networking and execution/implementation skills.
  • Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
  •  Proficient in MS Office, especially excel.
  • Ability to work long hours and work under pressure.
  •  Ability to deliver through others with excellent powers of delegation.


  • Collection of due amounts.
  •  Account reconciliation and dispute resolution/ clean up.
  • Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
  • Ensure all customer paid amount has been allocated & booked.
  • Ensure unbarring of customer account upon payment.
  • Ensure correct credit limit in new and existing customers.
  • Adherence to timely Net-Off.
  • Ensure new and existing customers have credit limit as per the business rules (per segment).
  • Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
  • Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
  • Identify and fix gaps existing in the current process.
  • Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
  • Verify security deposit for all corporate accounts is in place.
  • Conduct monthly documented individual feedback sessions per team member per month.
  • Maintain engagement between client and business.
  • MIS reporting.


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