Manager, Transactional Products

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.


Business growth

• Drives TPL product alignment with customer value propositions (CVP’s) and the business operating model by deriving activities from the CVPs and sharing these with the various customer service teams for execution.
• Conducts market assessments and prepare proposals (based on guidelines obtained in the products and pricing manual) for new TPL products and services – obtains approval and then implements new TPL products/services.
• Trains all sales staff on new products approved by the new product committee
• Conducts product insights and analysis by segment per product i.e. current accounts, savings, Fixed Deposits, Call accounts to understand the trends that impact our balance sheet.
• Establishes TPL product strategies (for final ratification by Head, PPB Product) appropriate risk appetites, pricing strategies, and portfolio optimisation initiatives within the laid down PPB Product strategy.
• Supports the growth intentions of PPB through the development and implementation of new products / features / options and service / experience enhancements – with approval from New Products Proposal Committee.
• Identifies revenue optimisation initiatives, obtains required sign-offs and coordinates implementation.
  
  

Profitability management

• Tracks product performance and profitability (financial performance) using financial reports and product performance reports from MI team
• Contributes to product budgeting for both Net Interest Margins and Net Interest Revenues by working closely with the Finance manager, Head Products and Segment Heads.
• Complies with the governance of product pricing by participating in the pricing committee discussions and adhering to the pricing manual.
• Manages product costs through process rationalisation and building efficiencies through cheaper digital channels.
• Curbs income leakages by reviewing the transactions volume report from MIS, analysing it to check for leakages.
• Develops effective acquisition and retention tactics to achieve profitability targets and share with the sales teams on a regular basis.
  
  

Customer Service

• Develops and understands core customer insights through customer visits with Relationship Managers and customer forums organised by the bank.
• Develops sales / cross-sell tactics aligned to overall customer offerings which are indicated in the customer value propositions per segment.
• Manages dormancy and attrition trends on liabilities and deriving initiatives to curb the same
  
  

Qualifications

• Formal minimum qualification: First Degree in Finance and Accounting
• Other qualifications, certifications or professional memberships: CPA, ACCA,
  
  

Experience Required

• 7-10 years experience in product management.
• Experience in the development of strategic and tactical product and business plans.
• Experience in product design and development, understanding customer behaviour and interest rate management
  
  

Additional Information

Behavioural Competencies:

• Developing Strategies
• Documenting Facts
• Resolving Conflict
• Interpreting Data
• Articulating Information
• Thinking Positively
• Articulating Information
• Developing Expertise
  
  

Technical Competencies:

• Product Knowledge
• Customer Understanding
• Aligning Business to Strategy
• Influencing Others
• Customer and Client Focused Innovation