National Account Manager

BACKGROUND

Liquid Intelligent Technologies is a pan-African technology group with capabilities across 14 countries, primarily in Sub-Saharan Africa. Established in 2005, Liquid has firmly established itself as the leading pan-African digital infrastructure provider with an extensive network spanning over 73,000 KM. Liquid Intelligent Technologies is redefining Network, Cloud and Cyber Security offerings through strategic partnerships with leading global players, innovative business applications, intelligent cloud services and world-class security to the African continent. Under its new brand identity, Liquid Intelligent Technologies has eight business units, namely: Liquid Networks, Liquid Business, Liquid Sea, Liquid Cloud, Liquid Cyber Security, Liquid Home, Liquid Innovation and Liquid Satellite. Liquid Intelligent Technologies is now a full one-stop-shop technology group that provides tailor-made digital solutions to businesses in the public and private sectors across the continent. The Group also operates state-of-the-art data centres in Johannesburg, Cape Town, Nairobi, Harare and Kigali, with a combined potential 19,000 square metres of rack space and 78 MW of power.

ROLE OVERVIEW

The incumbent will be responsible for acquiring new clients on behalf of LIT-Uganda primarily within a target base by identifying new markets and business opportunities.

KEY RESPONBILITIES

Sales

• Visits potential customers to prospect for new business. Identifies and follows up Sales prospects/ opportunities that are generated through leads, cold calling, referrals from existing clients and other channels.
• Maintains and develops relationships with existing customers via constant communication. Gains clear understanding of customers' businesses and requirements.
• Liaises between LIT-Uganda and its existing and potential markets, negotiating the terms of an agreement and closing sales.
• Gathers market and customer information. Represents LIT-Uganda at trade exhibitions, events and demonstrations.
• Feedback to internal teams on variations in price, deliver specifications. Provides cost calculations, to ensure the quotations to the customer go out as per the sales operation process.
• Gathers and informs Sales and Marketing, on competitor business’ events, promotions, products and price trends.
• Supports Group/Regional account manager with their acquisition strategy and leverage global deals to win locally.
• Ensures all contracted revenue streams from won opportunities are being invoiced and accounted for.

Relationship Management

• Maintains allocated product mix to reflect the aims of the business aligned to specified objectives.
• Builds beneficial customer relationships through meetings and other sales activities to convince and maintain customer relationships.
• Documents and maintains relevant proposals, contracts and letters on Sales Force for allocated portfolio.

Sales Operations

• Coordinates with the Technical Team for Solutions management.
• Populates Sales Force with correct contact and details of the customer
• Assesses the customer satisfaction of the solution capturing lessons learned and sharing these with the appropriate teams to drive improvement.
• Any other duties as may be assigned from time to time

QUALIFICATIONS

The ideal candidate must possess the following:

• A Bachelor’s degree in Business Related Course (Essential)
• IT Knowledge is an added advantage

EXPERIENCE

• 3 + years’ experience as a sales professional with executive market and product knowledge (Essential)
• Experience and working knowledge of CRM e.g Salesforce, Microsoft Dynamics etc (Essential)
• Experience in the same role with a Telco or ISP (Desirable)

KNOWLEDGE AND SKILLS AREAS

• Good knowledge of LIT-Uganda Products and services
• LIT-Uganda Sales related systems
• Requires excellent analytical problem-solving skills
• Excellent communication and organizational skills
• A high degree of independent decision making and autonomous function.

ACCOUNTABLE FOR

• Sales Targets
• Updating Sales Force
• Sales Pipeline

KEY DECISIONS MADE

• Decides on the best and optimum solution which will fit the customer requirement

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