Operations Manager

Report to:     Managing Director

Job Summary:
The job holder is responsible for ensuring the overall control and direction is maintained at all times in line with the operations and policies of the Institution. She / He will be responsible for overseeing the day-to-day management of the support units to ensure efficiency.

 Key Result Areas:

• Deputize for, assist and work closely with the Managing Director (MD) in implementing the strategy within Uganda.
• Oversee the support functions of Operations, Information Technology and Digital processes to ensure quality assurance of the Business Services.
• Ensure that the Business Support functions are given strong leadership at a strategic level
• To develop and implement strategies and plans to ensure that all parts of the institution work together productively.
• Develop, manage and achieve the profit, growth, and structural objectives set out in the strategy, plans and budget.
• Allocate and Manage resources appropriately
• Lead, develop and manage performance of key management staff within the back office and all operations Support functions
• Attend management Committee meetings to ensure that the institution continues to be financially viable, and the Board has at its disposal sufficient resources, information and professional advice to lead and control the affairs of the institution
• Ensure that an organizational culture of excellence, best customer experience and continuous improvement is developed with a strong commitment to business growth and customer maintenance.
• Assist the MD in providing oversight to the institution and ensuring best practices in the Business Support functions are implemented.

 Key outputs and performance indicators.

Result/Output:Strategic Planning

Key performance indicator:Effective control and operational strategy in line with mission and vision of the institution 

Result/Output:Strategy implementation 
Key performance indicator:Roll out and continuous review

Result/Output:Spearhead Formation and implementation of policies and procedures
Key performance indicator:Ensure that they are in line with the best practices and meet all regulatory standards

Result/Output:Oversite of functions aimed at nil errors, fraud and exceptions
Key performance indicator:Effective control for overall optimum operational efficiency, cost management, and business performance

Result/Output:Management of public image
Key performance indicator:Maintain positive public image

Problem solving and decision-making:

• All operational issues at management level as mandated by the MD
• Approve some expenditure based on budgeted amounts
• Relevant Policy reviews, formulation and implementation
• Analyse information and data points to ensure that processes and employees are bolstering overall performance.

 Education Requirements, Skills and Experience

• A relevant undergraduate or postgraduate degree in a business-related field preferably a Bachelor of Commerce, Business Administration or Information Technology.
• Possess professional qualifications in banking, accounting or financial management; and
• Membership of a relevant professional body.
• A minimum of ten years’ experience in providing financial, banking and/or credit management services, five of which must be at a Senior Management level with a demonstrated track record in delivering strategic initiatives;

 Additional Skills

• Be a strong and visionary leader with a demonstrated track record in developing and implementing business and financial strategic initiatives;
• Possess highly developed interpersonal, communication and negotiation skills with the ability to network and develop strong business relationships;
• Be innovative, with the ability to identify and harness new and existing opportunities to grow the business;
• Be an effective team leader and player with the ability to create and drive a high-performance culture;
• Possess excellent managerial and organizational development skills with the ability to provide focused leadership; and
• Be a charismatic individual who commands presence, demonstrates sound decision-making and judgement capabilities, integrity, resilience and self-drive.

  Communication and Working Relationships

 External

• Regulatory authorities – for reporting, inputs and guidance
• Clients – Business Relationships

Internal

• MD for day to day management of the Bank
• Board of Directors – Strategic management of the Bank
• Senior Management – Performance management and day to day running of the Institution
• All staff – During quarterly staff meetings and other forums

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section