Recovery Officer

Key Responsibilities:

1. Asset Recovery:

   • Develop and implement strategies for recovering assets in cases of default or theft.
   • Coordinate and collaborate with local authorities, including law enforcement and Local Councils (LCs), for asset recovery.
   • Execute recovery operations efficiently and safely, ensuring minimal risk.

2. Customer Interaction:

   • Communicate with customers to address concerns and explain the recovery process.
   • Work with delinquent customers to resolve payment issues, aiming to avoid recovery procedures.
   • Provide guidance to customers on how to prevent future asset recovery situations.

3. Reporting and Documentation:

   • Maintain detailed records of all assets and recovery efforts.
   • Prepare regular reports on recovery operations and outcomes.
   • Document all recovery actions and customer interactions accurately.

4. Collaboration:

   • Work closely with the finance and customer service departments to identify and address potential recovery cases.
   • Collaborate with external partners, including law enforcement and recovery agencies, to ensure efficient asset retrieval.

5. Compliance and Security:

   • Ensure all recovery activities comply with company policies and legal regulations.
   • Maintain high standards of data security and customer privacy.

Qualifications:

• Skills:

  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Ability to handle high-stress situations and work under pressure.
  • Proficiency in using recovery tools and software.

• Preferred Attributes:

  • Experience in the finance or automotive industry.
  • Familiarity with Ugandan regulations and procedures related to asset recovery.
  • Experience working with law enforcement and Local Councils (LCs) in recovery operations.