Recovery Officer

Job purpose:

Recovery of non-performing loan, Pick learnings from the previous mistakes and recovery of written-off loans in the portfolio as per the Banks recovery guidelines.

Qualifications & Experience

• Bachelor’s degree/diploma in any recognized institution
  
• More than six months experience in credit operations.
  
• Knowledge of debt collection regulations
  

Personal skills and abilities

• Strong Communication skills
  
• Excellent negotiation skills
  
• Good problem-solving skills
  
• Good analytical skills
  
• Ability to manage emotions
  
• Very good customer service skills
  
• Good Listening skills
  
• Good at Time Management
  
• Ability to work under minimal supervision
  
• Attention to detail
  

Credit Quality:

1. In collaboration with the Assistant Managers Relationship, Branch Managers and the Collections supervisors, obtain a list of non-performing loans and closely follow them up for collections
   
2. Clearly document all the collections efforts undertaken for each of the cases
   
3. Follow up the written off loans and document efforts made in recovering the loans
   
4. Monitor the loan repayment accounts of written off loans and ensure collections of any amounts thereon.
   
5. Work closely with auctioneers/ debt collectors to follow up on their progress on cases allocated to them for recovery.
   
6. Develop a list of lessons learnt during recovery for strategic guidance on our lending business.
   
7. Make weekly and monthly reports to the Collections Supervisor on progress of collections efforts.
   
8. Ensure that the recovery processes are adhered to avoid putting the bank at a risk of legal battles
   
9. Ensure all recovered funds are directly deposited on the customer account and by all means avoid receiving customer funds on personal Mobile phones or accounts.
   
10. Effective communication to the branch managers, supervisors & collection unit with respect and timely is expected during your time with the bank.
    

Risk Management and Compliance:

1. Identify risk factors and establish frameworks to mitigate risk in the collection department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
   
2. Ensure compliance to Credit policies and procedures, BOU regulations, budget parameters, procedures and the risk management framework operational within the Bank.
   
3. Responsible for audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.