Relationship Manager

Job Purpose

Drive the growth of Corporate business by recruiting new customers, retaining existing relationships, and continuously reviewing client wallets to optimise the Bank’s revenue through cross-selling appropriate product bundles.

Responsibilities /Key Deliverables

1. Aggressively recruit new-to-bank Corporate Relationships while effectively managing existing ones to support the segment in achieving growth and profitability targets.
2. Take a consultative approach to understanding clients’ objectives, effectively identify their financial needs, implement appropriate financial solutions, and undertake ongoing reviews and assessments to ensure exceptional customer relationships.
3. Prepare credit applications and participate in the underwriting in preparation for the Head office credit committee approvals.
4. Ensure that all loans are documented completely and that any documentation or loan policy exceptions are addressed and resolved.
5. Monitor the exposures of the corporate portfolio to ensure that actual performance is consistent with approved limits and loan covenants as informed by the credit approval.
6. Manage corporate customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all existing and prospect customers.
7. Spot early warning signals so as to maintain a high-quality portfolio within the agreed-upon NPL ratio.
8. Monitor and analyses the performance of client accounts, tracking key metrics such as revenue, deposit, profitability, and client satisfaction.
9. Expand the corporate client portfolio by cross-selling additional banking products and services, including trade finance, Insurance, Forex, digital suite, and Islamic banking offerings.
10. Ensure that all client interactions and transactions comply with regulatory requirements, internal policies, and industry standards.
11. Cultivate good rapport with corporate clients to ensure that the bank becomes the choice for their Investment and banking.
12. Drive the Bank’s digital agenda among the branch corporate clients.

Financial Responsibility

• Responsible for the achievement of assigned corporate business budgets and targets
  

Person Specification

Education & Training

• Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
• Possession of a certified banking qualification or master's degree in a relevant field would be an added advantage.

Skills & Experience

• 5 years of banking experience with 3 years of managing corporate relationships
  
• Proven sales experience in a client relationship role in corporate banking.
• Experience in utilising computer technology.
• Relevant knowledge of credit process and documentation.
• Understanding of Bank products and services.
• Relevant knowledge of the banking sector in Uganda
• Experience in dealing with difficult problems involving multiple facets.

Business Behaviours

• Sales Acumen
  
• Ability to demonstrate a positive image and uphold Bank values.
• Strong Analytical Skills
• Stakeholder and Relationship Management skills
• Effective oral and written communication skills.
• Effective negotiation and execution skills.
• High ethical standards and integrity.
• Client-focused and results-oriented mindset.
• Ability to work in a fast-paced and dynamic environment.
• Excellent problem-solving and advisory skills.
• Proficiency in English Language and any other local language, preferably Luganda.

How to apply.

All candidates should send their updated CVs and application letters through the BrighterMonday Portal by Clicking on the 'Apply Now ' section