Senior Associate – Business Development & IT

Roles and responsibilities

Growth & Profitability 

• · Identify, evaluate, and develop new business opportunities to expand the client portfolio.
• · Develop and deliver tailored proposals, presentations, and strategies to secure new clients.
• · Assist in leading negotiations and close deals aligned with the firm’s goals.
• · Monitor market trends, competitor activities, and emerging opportunities to inform business strategy.
• · Ensure cost-effective IT solutions are implemented to optimize business operations and profitability.
• · Identify and implement opportunities for cost savings and process improvements in IT and business development.

Leadership / Employee Excellence & Company Relationships

• · Provide mentorship and guidance to junior team members, supporting their professional development.
• · Assist in the development of IT and business development policies and procedures to enhance efficiency and compliance.
• · Support the implementation of the office’s marketing and business plan in collaboration with management.
• · Conduct Information Security and awareness training for employees to ensure the best practices in IT resource usage.
• · Serve as a key contact for resolving IT-related issues raised by all employees.
• · Assist in the development of business continuity and disaster recovery plans.
• · Empower the team to improve internal client service and work processes continuously.

Market Focus / Client Centricity

• · Build and maintain long-term relationships with clients, ensuring high satisfaction levels.
• · Attend industry events, and networking functions to represent the firm and foster client relationships.
• · Actively network to build professional connections and generate leads.
• · Ensure timely and well-prepared proposals and presentation materials are developed in alignment with target-focused strategies.
• · Support the firm’s social media management, marketing campaigns, and promotional materials.
• · Collaborate with other teams to ensure the firm’s website and digital profile remain up to date.
• · Increase market share by expanding the IT services offered to clients.
• · Ensure IT services meet the needs of internal and external clients.

Operational Excellence:

• · Monitor and maintain computer systems, networks, and IT infrastructure.
• · Install, configure, and conduct routine maintenance on hardware, software, and applications.
• · Troubleshoot and resolve system and network issues, ensuring minimal downtime.
• · Manage user access to systems, servers, and files, ensuring data security.
• · Maintain and update the firm's IT policies, ensuring compliance with industry standards.
• · Conduct regular IT risk assessments and implement security protocols, including ISO compliance.
• · Ensure all service level agreements (SLAs) with IT vendors are adhered to.
• · Develop and maintain IT documentation, including support procedures and standard operating guidelines.
• · Ensure 100% compliance with brand promotion and communication based on Company and industry guidelines (PowerPoint/Word/PDF templates, videos, animation, graphic design, etc.).
• · Ensure the maintenance of Strategic Partners Company List (CVs, firm profiles, and credentials).
• · Monitor client satisfaction surveys and requests for reference letters post-engagement closure.
• · Ensure the firm’s brand management and visibility across external websites, mainstream, and social media.
• · Ensure compliance with the proposal development process.
• · Ensure timely updates on the firm’s brochures, company profile, posters, banners, etc.
• · Achieve Qualified Vendor certification with key entities.

Quality, Risk, and Compliance

• · Enforce strong security, privacy, and change controls in all operational systems.
• · Conduct IT general audits as per schedule, ensuring adherence to security policies.
• · Ensure compliance with regulatory requirements, including data protection and cybersecurity protocols.
• · Evaluate and select appropriate and cost-effective IT solutions for the firm.
• · Ensure that firmwide IT systems and processes align with best practices and regulatory requirements.
• · Monitor and ensure the accuracy of financial reporting in IT and business development initiatives.
• · Ensure compliance with Company network branding requirements.
• · Enforce compliance with standard operating procedures for marketing and business development across service lines.

Perform any other duties as may be assigned by the Partner/Director from time to time.

Experience & Qualifications 

• · A degree in Business Administration, Information Technology, Computer Science, or a related field
• · 3 to 5 years of experience in business development, IT, or a combination of both 
• · Proficiency in English and French is essential. Kirundi language skills are desirable.

Specific skills

• · Strong understanding of IT systems, software development, and emerging technologies.
• · Ability to identify and capitalize on business opportunities, develop strategic plans, and understand market dynamics.
• · Effective communication abilities to collaborate with diverse teams and stakeholders.
• · Ability to identify challenges and formulate effective solutions.