Senior IT Assistant- Moyo

Requirements

• Years of Experience / Degree Level: For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
  
• Field(s) of Education: Not applicable
  
• Certificates and/or Licenses: Telecommunication Information Technology.
  

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and  Communication Technology.
  
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
  
• Carry out missions for new installations and routine maintenance tours of ICT equipment.
  
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
  
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
  
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
  
• Add and remove users from the Networks.
  
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
  
• Draft mails and memoranda on ICT matters.
  
• Assist in the drafting of technical documentation on radio equipment operating procedures
  
• Certify invoices and delivery notes and pass for payment.
  
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
  
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of  communications to be transmitted.
  
• Carry out administrative duties, within the area of competence as assigned.
  
• To decide on appropriate resolution to incidents.
  
• Escalating incidents where they cannot be resolved at the office level.
  
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
  
• Perform other related duties as required.