Uganda Country IT Operations Technician

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1+ years of experience in IT user support, software, computer hardware and network support.
  
• Bachelor's degree in Information Technology or any related course.
  
• Experience working with Windows and Android hardware and software.
  
• Experience working with Routers, Access Points and computer networks.
  

• You will adhere to IT policies, processes, and guidelines
  
• You will resolve technical incidents and service requests within service level agreements.
  
• You will comply to endpoints and network processes
  
• You will execute IT support exercises (ex: preventative maintenance, inventory data cleanup etc.)
  
• You will engage with non-technical OAF team members to conduct IT-related training.
  
• You will engage with external providers like internet providers and IT vendors.
  
• You will initiate and participate in IT improvement projects.