Job Summary
As a Waitress at Masheda Palms Resort, you will be expected to provide exceptional service to guests in a luxury resort setting, ensuring a memorable dining experience.
- Minimum Qualification : Certificate
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Position Summary:
As a Waitress at Masheda Palms Resort, you will be expected to provide exceptional service to guests in a luxury resort setting, ensuring a memorable dining experience. You will be responsible for taking orders, serving food and drinks, and maintaining a clean and organized dining area while upholding the resort’s high standards of hospitality and guest satisfaction.
Duties and Responsibilities:
1. Guest Service:
- Greet guests warmly, present menus, and offer assistance with menu selections.
- Take accurate food and beverage orders, including special dietary requests.
- Provide recommendations on food and drink pairings, as well as special resort offerings.
- Ensure guests’ needs are met promptly and professionally, creating a positive and welcoming atmosphere.
- Handle guest inquiries or concerns with tact and a sense of urgency to resolve any issues or concerns.
2. Food and Beverage Service:
- Serve food and drinks to guests in a timely, efficient, and courteous manner.
- Verify that orders are correct before serving and ensure that meals are presented attractively.
- Clear tables efficiently and maintain a clean and tidy dining environment.
- Refill beverages and ensure that guests are comfortable throughout their meal.
- Assist with room service orders or bar service, as needed.
3. Communication:
- Maintain effective communication with kitchen staff to ensure accurate order preparation.
- Coordinate with other restaurant staff to ensure smooth service flow and guest satisfaction.
4. Sales and Upselling:
- Promote restaurant specials, events, and seasonal offerings.
- Suggestively sell additional items to enhance the guest experience and increase revenue.
5. Cleanliness and Organization:
- Ensure the dining area is clean, organized, and ready for guest seating at all times.
- Set and reset tables, ensuring they are well-stocked with necessary utensils, condiments, and napkins.
- Assist in maintaining a clean and sanitized work area in accordance with health and safety regulations.
6. Compliance:
- Adhere to all resort policies and procedures, including safety and hygiene standards.
- Assist in other tasks as needed, such as stocking supplies or assisting with special events.
Required Qualifications:
- Previous experience in a restaurant, resort, or hospitality setting is preferred.
- Strong customer service skills and a friendly, professional demeanor.
- Ability to work in a fast-paced, high-volume environment.
- Knowledge of food and beverage offerings, including basic wine and cocktail pairings, is a plus.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
- Basic math skills for handling cash, processing payments, and managing bills.
- Ability to stand for long periods of time and lift trays or carry heavy items as needed.
Preferred Qualifications:
- Experience in a luxury resort or upscale dining environment.
- Familiarity with point-of-sale (POS) systems and cash handling.
- Fluency in multiple languages is a plus, especially if the resort caters to international guests.
Physical Demands:
- Ability to stand, walk, and carry heavy trays or food for extended periods.
- Able to lift up to 25 pounds when needed.
- Ability to work in a busy, fast-paced environment.
How to Apply:
All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section
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