Workshop Supervisor

Scope of responsibility:

We are seeking an experienced Workshop Supervisor to join our automotive repair team and manage workshop technicians. The ideal candidate will ensure the smooth operation of the workshop, oversee staff performance, and maintain high standards of customer service and safety.

ABOUT WAMUCO MOTORS

Wamuco Motors is a private company established in 1995, specializing in the provision of vehicle repair services.

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of automotive technicians and fostering a positive and productive work environment.
• Customer Service Excellence: Cultivate a customer-centric culture within the workshop, ensuring that all team members prioritize customer satisfaction in every interaction.
• Workflow Management: Work in collaboration with the foremen to plan and organize daily workshop activities, assigning tasks to technicians and workshop staff based on skill levels and workload to optimize efficiency.
• Quality Control: Monitor repair work for quality and accuracy, ensuring compliance with customer standards and company policies.
• Clerical Oversight: Work in collaboration with clerks and front desk supervisor in ensuring timely and accurate completion of work.
• Management of Client tools: Oversee the safe handling of clients’ tools and equipment left in vehicles during repair. Ensure all tools are returned in the same condition and accounted for upon completion.
• Inventory Management: Oversee parts inventory being requested from stores ensuring availability of necessary components while managing costs and minimizing waste.
• Safety Compliance: Ensure all workshop activities adhere to safety regulations and practices, conducting regular safety training and inspections.
• Performance Monitoring: Evaluate the performance of technicians through regular assessments, providing constructive feedback to support professional development.
• Reporting: Maintain accurate records of repairs, services, and inventory, preparing reports as required for management.
• Collaboration: Work closely with management to identify areas for improvement, implement new processes, and drive overall workshop efficiency.
• Cleaning and Maintenance: Ensure the workshop is kept clean, organised and safe at all times. Oversee regular cleaning schedules for work areas, tools and equipment. Promote a culture of cleanliness and safety among the team.

Qualifications:

• Education: High school diploma or equivalent; vocational training in automotive technology preferred.
• Experience: Minimum of 2 years in automotive repair, with at least 1 year in a supervisory role, including experience managing administrative staff.

Skills:

• Strong leadership and communication abilities.
• In-depth knowledge of automotive repair techniques and industry trends.
• Proficient in diagnostic tools and software.
• Exceptional customer service skills with a focus on enhancing the customer experience.
• Strong organizational skills with a focus on efficiency and detail.

Working Conditions:

• Fast-paced workshop environment.
• Ability to lift and carry heavy objects and stand for extended periods.
• May require evening or weekend hours based on business needs.

Benefits:

• Competitive salary
• Paid time off
• Opportunities for professional development and training

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section